How to be direct and handle people who are not?  Hmmmm… a good question to ponder.

7 prevention tactics to save you from unnecessary heat up arguments

  1. listen with positive expectations, not judgment
  2. ask for information in a nonthreatening manner
  3. when in doubt, leave it out
  4. cool off before you open your mouth
  5. talk ‘now’ not ‘always’
  6. treat the undesired behaviour as an exception, not the rule
  7. take emotions out of technology

(Loretta Malandro. (2003).  Say it right the first time.  NY: Mc Graw Hill.  166).

Before you react, stop and think:

Underneath poor behaviour is a frustrated commitment trying to get out

– (Loretta Malandro, 2003, Say it Right the First Time, US: Mc Graw Hill, Pg 147)

How to make people listen to you? Make sure your talk is

  • succinct
  • punchy
  • affecting
  • clear

(Sonya Hamlin. 2006. How to talk so people listen.USA: Harper; 64)

Games for successful leaders by Simon Sinek


Watch the videos on meeting below and give your comments.

Meeting 1

Meeting 2

Meeting 3

ULAB2122 – Penang

These are the links for

  1. Course Outline, writing an introduction and term paper outline
  2. summary writing –
  3. term paper draft –

An alternative you can also visit the English Language course page.  Thank you

7 Steps to a truly effective leadership style



Sources for Oral Presentation Skills

Here are several links for those who would like to improve their presentation skills.


Who are Al-Muttaqun

’this is the book (Al-Quran) whereof there is no doubt, a guidance to those who  are Al-Muttaqun. Who believe in the Ghaib and perform As-Salat and spend out what we have provided for them (i.e. give zakat, spend on themselves, their parents, children, wives, etc and also give charity to the poor and also in Allah’s cause – Jihad)’

Surah Al-Baqarah ( 2-3).